#Job - Network Voice Engineer/ Voice Engineer/ CUCM - Dearborn, MI

Network Voice Engineer..L3
Dearborn, MI
Permanent
• Manage client’s UC servers and other devices in their two datacenters
• Troubleshoot any issues related to Unified Communications infrastructure
• Participate in global design review meetings and review Low Level Design (LLD) documents
• Provide design related inputs to clients engineering and planning team
• Work with operations team to troubleshoot high priority and escalated incidents
• Coordinate with vendors for resolving issues
• Identify and review bugs related to client environments
• Review product and software life cycle and pan for application and hardware upgrades
• Create and update KEDB documents for global UC operations team
Skill required for the position:
• Expert knowledge in Cisco Unified Communications Manager (Release 8X to 10X)
• Expert knowledge in Cisco Unity Connection (Release 8X to 10X)
• Expert knowledge in Cisco Unified Contact Centre platform
• Expert knowledge in cloud based Unified Communications Hosting Service
• Expert knowledge in planning and designing Ci (1.) Incident Management + Change Management (Planning & Execution)
• On - call Escalation
• Ticket Quality
• Process adherence & Security compliance
• Customer feedback ( Appreciations, CSAT survey results)
• KB preparation and review, Knowlegde sharing & documentation
• Root cause analysis / Problem Management + Capicity / Architectural Management
• SLA compliance for tickets
• Value Add
• Training / Mentoring

Location: Dearborn, MI, USA

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